FAQ

Counseling

Will you call me before my first appointment?

Ideally, we prefer to have a discussion prior to your first appointment to get an understanding of the issue occurring to ensure we are the right fit for you. We offer free 15 minute phone consultations. Our mission is to ensure you receive the best and most appropriate services for your current challenge. Although, this does not always take place and we will dive in first session.

What should I expect at my first session?

Our sessions are 50 minutes unless otherwise requested. We will spend the time getting to know one another, identifying what brought you to seeking counseling, and establish a plan moving forward. We move at your pace and do not expect everything to be unveiled at your first encounter. Our goal is to allow you to feel comfortable, safe, and empowered during your counseling sessions. If after our first session you feel that it is not a good fit, then we will work diligently in finding you the right counselor. We are supportive of your choices and journey to wellness, whichever direction the path may take you.

How does the counseling process work?

The counseling process is unique to each individual. The process starts with the therapeutic relationship between client and counselor. This is integral to treatment success because it is important that you feel safe and secure in the process. Our working relationship is confidential and our sessions are completely judgement free. We will establish goals together and work toward obtaining skills and healthy perspectives along the way.


Payment

What forms of payment do you accept?

We accept check, cash, credit card, or HSA for forms of payment. Payment is due at time of service.

Do you accept Insurance?

At this time, our counseling services are not in-network services on any insurance plans. We are in the process of adding a few insurances but our timeline for completion is unknown.

Can I submit for reimbursement?

Yes! We often provide our clients with a patient statement that has all the required information needed by the insurance companies for a reimbursement request.  

What happens if I miss an appointment or cancel late (less than 24 hours)?

We will charge you the full session fee. The reason we implement this policy is because missing an appointment or canceling late prevents another client from being able to be seen. Please review our terms and policy’s for more information or contact us with any questions.


Benefits of not using insurance!

Diagnosis: This is the biggest challenge when it comes to utilizing insurance. Insurance companies require a diagnosis for each client in order to cover the services. The issue with that is not everyone fits the criteria for a mental health disorder! We do not believe it to be ethical or right to provide a mental health diagnosis for someone who does not indeed fit the criteria. This causes a barrier to treatment. We want anyone to be able to seek counseling services.  

Confidentiality: This is often the most misconceived part of insurance plans. If you are utilizing insurance that is through your employer and they require a health care check/screen, they can find out if you are seeking mental health treatment. The diagnosis that is required to be provided to the insurance companies may also become a part of her permanent medical record. By not using your insurance you can avoid any hassle or concern of confidentiality.

Treatment timeline: Insurance often dictates the length of time in treatment with mental health services. Oftentimes this timeline is cut short and the healing and growth process is incomplete. If you do not utilize your insurance, you can remain in treatment as long as clinically appropriate.